Flying with the corona virus.
What happens if a flight is canceled due to corona virus?
If your flight has been canceled due to coronavirus, you are entitled to:
- full refund of your ticket
Or
- a replacement flight (as soon as flights are rescheduled).
Since the coronavirus situation is classified as a new circumstance, it is beyond the control of the airlines and they are therefore not obliged to offer compensation. This includes flights to and from all areas affected by a travel warning or travel ban.
What happens if I get stuck at the airport?
If you are stranded at the airport due to a cancellation, you are entitled to assistance from your airline, including:
- Food and beverages,
- access to means of communication,
- Accommodation in hotels, if necessary.
These rights are governed by the European Regulation EC 261 and apply to passengers departing from an EU airport.
Caution!! Outside the EU, however, these rights may differ.
When am I still entitled to compensation for canceled flights?
Flights canceled due to the current travel restrictions due to the coronavirus are not eligible as this is an exceptional circumstance. This means that this situation is beyond the control of the airlines.
How do I get home when I’m stuck?
If your flight was canceled due to the coronavirus while you were in a foreign city or other country, you may still ask for a replacement flight, even if travel bans apply.
Most countries allow their inhabitants to return. However, you may need to undergo some health checks or be quarantined to make sure you are healthy.
